Return Policy

1. Refund Eligibility

You may request a return if the item received is unused, undamaged, and in its original packaging. Products must be in the same condition as delivered, including all accessories, documentation, and protective materials.

2. Time Limits

Return requests must be submitted within 14 calendar days from the date of delivery. After this period, we may not be able to offer a refund or exchange unless required by applicable law.

3. How to Request a Return

To initiate a return:

• Contact our support team with your order number.
• Describe the reason for the return.
• Wait for confirmation and return instructions.

Returns sent without prior authorization may not be accepted.

4. Return Requirements

Customers are responsible for securely packaging returned items. Proof of purchase is required. Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer.

5. Exceptions

Certain items are non-returnable, including:

• Personalized or custom-made products
• Items marked as final sale
• Products showing signs of use or damage not caused by shipping

6. Refund Processing

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed within 7–10 business days to the original method of payment.

Customer Service

We are here to assist you with care and attention.

PHYRALION
Website: phyralion.it.com
Email: [email protected]
Response time: Within 24–48 business hours